Contact
Tell us what you need.
One form, routed by topic, so your message reaches the person who can actually answer it. We do not publish an email address or a phone number, because a single routed form gets you a faster and better first reply than an inbox nobody owns.
Contact form
Before you write
Three pages that answer most messages faster than we can
- System requirements settles "will it run on my host" in about thirty seconds.
- Licence and activation covers moving servers, lapsing, grace periods and offline activation.
- The FAQ has forty answers, including every pricing edge case we have been asked about.
Response times
| Trial keys | within 1 hour |
| Pre-sales and licensing | 1 business day |
| Technical support | 1 business day |
| Confirmed defects | next patch release |
| Security reports | within 24 hours |
Business days are Monday to Friday. Security reports are triaged every day including weekends. See the security page for the disclosure process.
Or skip the form entirely.
The demo needs no email address, and the system requirements page answers the hosting question in thirty seconds.